Executive, Sales Operations

Responsibilities Order processing and documentation • Check customer orders for accuracy, completeness, required approvals, and supporting documents before submitting them in the BSS and CRM systems. • Prepare, verify, upload, and maintain order-related forms, contracts, approvals, and other records needed for system entry and fulfilment. • Track order status, identify missing information or delays, and follow up with Sales and delivery teams to keep orders moving. Cross-functional and customer coordination • Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing, service delivery milestones, and billing readiness. • Serve as the contact point for assigned customers on routine order and administrative queries, provide timely updates, and refer commercial or technical decisions to the responsible team. • Maintain clear records of customer requests, actions taken, and outstanding items, escalating issues that could affect commitments or service experience. Billing support and issue resolution • Investigate customer billing discrepancies or disputes by reviewing orders, service details, and invoice information with the relevant internal teams. • Coordinate the resolution, keep customers and Sales informed of progress, and document the outcome in the appropriate systems. Sales reporting and administration • Collate and prepare routine sales, order, and customer reports using accurate information from approved sources. • Assist sales colleagues with document preparation, data updates, and other day-to-day administrative tasks, while following established process and data quality standards. • Flag recurring order, billing, or system issues to the Manager and suggest practical process improvements. Requirements • Diploma in Business Administration or an equivalent qualification. • At least 1 year of experience in sales support, sales operations, order administration, or a related function; ICT or technology experience is preferred. • Good written and verbal communication skills and a customer-focused approach. • Strong attention to detail, organization, and the ability to manage several tasks and deadlines in a fast-paced environment. • Proficiency in Microsoft Excel, Word, and PowerPoint; familiarity with CRM systems such as Salesforce is an advantage.