Production Support Engineer, AS400 (Banking, 1-year renewable contract)

Dear Applicant, If you or someone you know is interested, please send the CV directly to quynh.nguyen@evolutionjobs.sg (most preferred, as I may overlook some CVs due to the high volume). Please note that visa sponsorship is not available at this time. Key Responsibilities • Perform root cause analysis (RCA) on application defects and implement appropriate remediation solutions. • Prioritize defects based on criticality and plan production releases accordingly. • Perform code development and support end-to-end testing across SIT, UAT, and Production environments. • Support production deployments and ensure releases are completed within required change windows. • Identify opportunities to improve system resilience, stability, performance, and scalability. • Maintain production stability by ensuring appropriate risk and impact assessments are completed before deployments. • Provide timely and clear communication to stakeholders on application issues, incidents, and queries. • Support Level 2 production teams with incident investigation, RCA, and recovery feasibility assessments. • Provide after-hours or weekend support when required. • Comply with established SDM processes, IT policies, and operational guidelines. • Share production support learnings with internal teams to improve application quality and reduce recurring defects. • Ensure application and release documentation is properly maintained and updated. Key Requirements • Bachelor’s Degree in Computer Science, Information Technology, or a related field. • Minimum 3 years of production/application support experience across multiple technologies or platforms. • Strong troubleshooting, analytical, and problem-solving skills. • Strong written and verbal communication skills, with the ability to manage stakeholders, users, and vendors. • Ability to quickly adapt to different technologies, platforms, and environments. • Able to work independently with minimal supervision. • Good understanding of ITIL practices, particularly Incident and Problem Management. • Knowledge of the payments domain is preferred, including: - Remittances and SWIFT MT/MX/ISO 20022 message formats. - Cross-border payments. - Local payment systems such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD, and BI-RTGS. • Strong technical experience with AS400, RPG/LE, CL/LE, COBOL400, SQL, and Query400. • Experience with ALDON and IBM RDi change management tools. • Experience with BMC Control-M, Splunk, and BMC Helix.