Service Crew / Waiter / Waitress

Overview As a Service Crew member, you will be the face of the restaurant, delivering excellent customer service while ensuring smooth daily operations. You will play a key role in creating a welcoming dining experience, maintaining high standards of cleanliness, and supporting both service and kitchen functions. Key Responsibilities • Greet and welcome customers in a friendly and professional manner. • Take customer orders accurately and efficiently. • Serve food and beverages promptly and professionally in accordance with the Company's service standards. • Attend to customer enquiries, requests, feedback and resolve issues in a courteous manner. • Promote menu items through upselling and and cross-selling where appropriate. • Handle cashiering duties and process payments accurately. • Maintain a professional appearance and conduct at all times. • Assist in basic food preparation and kitchen support duties as required. • Maintain cleanliness and hygiene of dining and service areas. • Replenish and stock supplies, ingredients and operational materials as required. • Comply with all food safety, workplace safety, hygiene, and sanitation policies and procedures. • Work collaboratively with team members and communicate effectively to ensure smooth restaurant operations. • Perform any other ad hoc duties as deemed appropriate as a Service Crew. Requirements • Diploma in Food & Beverage or related field is preferred. • Certified in Food Safety & Hygiene by Singapore Food Agency (SFA). • Minimum 2 years of relevant experience in the F&B industry, preferably in Chinese cuisine. • Friendly, service-oriented, and pleasant personality. • Strong communication skills with the ability to interact clearly with customers. • Ability to multitask and work efficiently in a fast-paced environment. • Good attention to detail. • Team player with a collaborative mindset. • Willing to work on shifts, weekends and public holidays.