9 Months Enterprise Services Manager (Bank) #EAT

Key Responsibilities 1. Project & Transformation Support • Support Enterprise Services transformation projects, including digital mailroom, records digitisation, workflow automation and process improvement initiatives. • Coordinate project activities across business stakeholders, vendors and support functions. • Track project plans, milestones, issues, dependencies and action items. • Prepare project status reports, business cases, management presentations and approval papers. 2. Vendor & Contract Management • Support sourcing and procurement activities, including requirements gathering, specifications, tender documentation, evaluations and negotiations. • Manage contract renewals, extensions and sourcing exercises in collaboration with Procurement and relevant stakeholders. • Monitor contract obligations, service levels, deliverables, service credits and supplier commitments. • Coordinate vendor onboarding, transitions, performance reviews and governance meetings. 3. Service Delivery Management • Act as the key coordination point between internal stakeholders and Enterprise Services providers. • Monitor service performance and ensure compliance with contractual and operational requirements. • Manage service incidents, escalations and issue resolution. 4. Risk, Governance & Compliance • Support vendor due diligence, Third Party Risk Assessments (TPRA), audits and compliance activities. • Maintain vendor, procurement and governance documentation. • Track audit findings, remediation actions and risk-related issues. • Ensure adherence to procurement policies, governance standards and regulatory requirements. 5. Operational & Business Support • Support the continuity and effective delivery of mailroom, courier, stationery, office consumables and security print services. • Identify opportunities for process improvement and operational efficiencies. • Support other projects and initiatives as required. Key Requirements • 5–6 years of relevant experience in project management, vendor management, procurement, sourcing or enterprise services. • Strong experience in project coordination, procurement and contract management . • Proven ability to develop business cases, project proposals, management presentations and approval papers . • Knowledge of vendor due diligence, third-party risk management and governance requirements . • Strong stakeholder management skills, with the ability to work effectively with business teams, Procurement, Legal, Risk, Compliance and external suppliers. • Strong organisational, analytical and documentation skills, with the ability to manage multiple priorities and deadlines. • Good understanding of procurement processes, contract administration and service provider management. For interested candidates, please send your updated resume: Email: angelateh@recruitexpress.com.sg Telegram: @Angie_TL Whatsapp: +65 96272860 Angela Teh Ling Wei (CEI No.R1104464) Recruit Express Pte Ltd EA License No. 99C4599