Director, Account Service

A day in the Life: Strategic Leadership & Business Development: • Develop and execute strategic business plans to drive revenue growth and market expansion. • Establish and implement sales strategies to achieve long-term business objectives. • Identify, cultivate, and secure new business opportunities with a strong focus on local, regional and international markets. • Strengthen and expand relationships with high-value clients and stakeholders. Account Management & Client Relations: • Oversee key accounts to ensure consistent client satisfaction and business retention. • Provide strategic advisory and consultative solutions to clients to enhance value creation. • Represent the company at industry events, networking functions, and business meetings. • Ensure seamless coordination between internal teams and clients for project success. Financial & Commercial Management: • Responsible for the profitability of projects, optimizing both top-line growth and bottom-line performance at cluster level. • Monitor sales performance, financial forecasts, and operational efficiencies to maximize ROI. • Negotiate contracts and pricing structures to drive favourable business outcomes. Team Leadership & Development: • Groom and mentor next echelon of leaders (i.e. new team leaders) • Set performance goals, KPIs, and strategic targets for the teams. • Foster a collaborative and results-driven culture to enhance overall team effectiveness. • Work closely with HR to ensure talent development through coaching, training, and succession planning. Project Oversight & Execution: • Responsible for and manage high-value projects to ensure they complete on time and achieve desired margin. • Drive and lead strategic direction for design concepts, project execution, and stakeholder management. • Lead and manage cross-functional teams and external partners to ensure high quality of deliverables • Streamline processes to ensure operational efficiency. • Identify areas for improvement and implement changes for future growth. What we are looking for: • Degree in Marketing, Business Administration, or a related discipline. • Minimum 6 years of experience in account management, business development, or sales leadership. • Proven experience in leading teams and managing high-value accounts Other requirements: • Mobility to work in a standard office setting, attend client meetings, and travel regionally if required. • Strong vision to analyse market trends, assess business opportunities, and drive strategic decisions. • Excellent communication and interpersonal skills to engage with high-level clients and stakeholders.