Customer Service Manager (Call Centre) #ESY

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions. • Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with the Service Transformation & Planning Team. • Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference. • Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives. • Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes. • Maintain accurate and up-to-date records of operations activities and provide administrative support to the team. • Communicate and coordinate with internal and external stakeholders to address operational challenges. • Assist in preparing reports and metrics for internal reviews and meetings. Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted