IT Manager

Job Summary Lead the IT pre-opening workstream for a hotel, managing technology infrastructure setup, system implementations, and vendor coordination to ensure operational readiness and enhance guest experience. Responsibilities • Lead the IT pre-opening workstream by managing technology infrastructure setup, systems implementation, network deployment, testing, user readiness, and operational launch planning • Coordinate installation, configuration, integration, and handover of hotel technology systems including Opera PMS, POS, telephony, TV, Wi-Fi, back-office systems, and interfaces • Collaborate with Corporate IT, vendors, and project teams to ensure all technology systems are fully operational and ready for opening • Oversee administration, maintenance, and optimisation of Opera PMS and other core hotel systems to ensure smooth operations • Support implementation and adoption of smart hotel technologies and digital solutions to improve operational efficiency and guest experience • Coordinate system upgrades, software enhancements, and resolve technical issues with vendors and corporate IT teams • Ensure technology security, data protection, and compliance with company standards and policies • Provide technical support and deliver training to hotel team members across departments to enhance system usage and knowledge • Manage relationships with technology vendors, service providers, and external partners to maintain service quality and support Required competencies and certifications • Bachelor’s degree in Information Technology, Computer Science, or a related field • Minimum 5 years’ experience in hotel IT operations with leadership or management responsibilities • Strong knowledge of Opera PMS, hospitality systems, networks, hardware, software, databases, and system integrations • Experience managing technology projects, system implementations, and vendor relationships • Fluency in English Preferred competencies and qualifications • Pre-opening hotel IT experience • Knowledge of Singapore data protection, cybersecurity, and technology compliance requirements • Previous IT leadership experience within Singapore hospitality