Sales Manager (Freight Forwarding)

[Job ID: 1688110] Responsibilities • Lead and develop Sales and Customer Service teams through performance management, coaching, and workload planning. • Drive new business acquisition while strengthening and expanding existing customer accounts. • Manage key customer relationships and strategic accounts to support long-term business growth. • Develop business opportunities across Air Freight, Sea Freight, Logistics, and 3PL solutions. • Prepare and review quotations, tenders, SOPs, and commercial proposals. • Monitor sales pipeline, KPIs, budgets, and P&L performance, and provide management reports. • Conduct sales reviews and follow up on business development activities and customer opportunities. • Ensure timely customer communication, proactive shipment updates, and effective escalation management. • Resolve service issues and maintain high levels of customer satisfaction and retention. • Collaborate with Operations, Pricing, and internal stakeholders to deliver customer requirements successfully. • Coordinate regional sales initiatives and customer opportunities across ASEAN markets. • Support marketing campaigns and other commercial initiatives as required. Requirements • Minimum 5 years of experience in freight forwarding, logistics, or supply chain management, covering Air Freight, Sea Freight, and logistics solutions. • Proven experience in sales, business development, key account management, and customer service management. • Experience leading and developing Sales and Customer Service teams. • Strong commercial knowledge in pricing, quotations, budgeting, P&L management, and sales performance analysis. • Strong customer relationship management, negotiation, communication, and problem-solving capabilities. • Experience handling regional or multinational customers is an added advantage. We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities. Please kindly refer to the Privacy Policy of Good Job Creations: https://goodjobcreations.com.sg/en/privacy-policy/ EA Personnel Name: Lim Yoke Hui EA Personnel Reg. no.: R1433821 EA License no.: 07C5771