$2800 Call Centre Assistant #ESS

• Handle inbound calls from members of the public regarding related services and enquiries. • Provide accurate information on policies, application processes, service procedures and required documents. • Assess callers’ needs, clarify enquiries and guide them on the appropriate next steps. • Escalate complex, sensitive or unresolved cases to the relevant team or authority for follow-up. • Document call details accurately in the system while meeting service-level, quality and productivity KPIs. All Interested candidates are invited to email your resume in MS Word format to: shermainesoo@recruitexpress.com.sg Please include your full working experience, education background, notice period, expected salary. Shermaine Soo Yi Ning (R1877837) Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599 Recruiter's ref code: #ESS We regret to inform that only suitable candidates will be shortlisted for an interview.