Healthcare Project Manager (HEALTHCARE/West) - up to $5.2k #HAO

Salary: up to $5200 Working Days & Hours: Mon-Fri Office Hours Location: West Job Description: Digital strategy and roadmap • Act as domain expert for the digital system, developing strategies and roadmap to meet business goals and support department’s key initiatives towards Technology Refresh and Cloud Migration. • Manage annual workplans and budgets, ensuring alignment with FY30 strategic outcomes, priorities, and timelines. • Manage the product roadmap and backlogs, working closely with vendors and IT partners to ensure timely and successful delivery of digital solutions. • Engage stakeholders and gather user feedback to identify opportunities for system enhancements and continuous improvement. • Lead and support system enhancement and change requests/initiatives, including requirements gathering, user acceptance testing (UAT), and validation of system functionalities. • Support Technology Refresh and digital transformation projects/initiatives through the preparation of system requirements specifications, procurement documentation, coordination of vendors’ demonstrations, meetings and other procurement/project related activities. System performance and continuous improvement • Use data to identify operational gaps and recommend resolutions. • Conduct daily health checks to ensure the system meets performance standards. • Work with vendors, IT partner(s), and users to implement resolutions to close identified gaps. • Run a six-monthly user access review to keep access lists current and remove unnecessary permissions. Vendor & contract management • Track SLAs and ensure they are consistently met. • Keep contracts and addendums current. • Lead & manage onboarding of other departments onto the digital system and maintain oversight of their requirements. Training and enablement • Lead the training and coaching required for the digital system. • Deliver digital system training for new joiners in the department. • Keep training materials and programmes current, relevant, and aligned with learning and operational needs. Job Requirements: Min Degree in any course w min 2 yrs relevant experience in Contact Centre operations and/or IT Product/Project Management., preferably in healthcare industry Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg Ally Audrey Lok Xin Woon Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R21102307 allylok@recruitexpress.com.sg