Senior Supervisor / Supervisor – Operations (RCC)

Duties and Responsibilities: • Supervise all movements along the supply chain. • Monitor day to day order and handle shipment planning via different mode of transportation for Key Customer • Liaise with customers via e-mail & telephone for all documentation and administration matters. • Communicate and coordinate warehouse and shipping related matters with functional department such as IT, Customs Brokerage, Transport and Freight. • Understand the application of shipping related documents such as FTA Documents, MSDS, etc. • Understand the application of warehousing management system and importance of linkage with all shipping related matters. • Ensure Key Performance Indexes are met for all activities. • Follow up closely with customers on operations issues, discrepancies and damages. • Follow up closely with internal team on rectifying operations issues, discrepancies and damages, and ensure closure. • Supervise and ensure export shipments/local orders, including documentation are delivered accurately and on time. • Monitor warehouse productivities and drive cost control initiatives and order fulfillment • Identify areas of improvement and establish innovative or adjust existing work procedures and practices. • Ensure high standard on Safety and process compliances. • KPI reporting • Perform other job-related functions as and when assigned by the Team Lead/Manager. Requirements • Degree in Logistics/Shipping/Supply Chain/Warehouse Management and/or Industrial Engineering • At least 3-5 years of relevant working experience in warehouse/logistics/freight forwarding. • Experience in order customer service, shipping process and documentation. • Willing and Fast Learner with good interpersonal skill • Ability to work in fast pace and dynamic environment • Ability to think quickly and perform problem solving tasks, even with changing conditions • Service oriented and a team player • Competent in MS Word, MS Excel (VLOOKUP & Pivot Table) and WMS system