Administrative Executive (Enquiries & Case Support)

Administrative Executive (Enquiries & Case Support) Job Details • Contract Duration: 12 Months • Salary: Up to $3,340 per month • Working Hours: Monday - Thursday: 8:30am - 6:00pm, Friday: 8:30am - 5:30pm • Nearest MRT Station: Caldecott MRT Station You’ll support a team that handles sensitive enquiries and case-related requests. The role suits someone who writes clearly, follows through on outstanding matters and is comfortable communicating with people who may need patient, careful assistance. Key Responsibilities • Manage incoming email enquiries, provide accurate responses and refer complex matters to the appropriate team member. • Draft professional correspondence for review and follow up on requests until they are resolved. • Help assign incoming cases and keep records and tracking reports up to date. • Provide day-to-day administrative support to the team. Requirements / Preferred Qualifications • Degree qualification with 1 to 2 years of relevant experience in administration, customer service or a similar role. • Strong written and spoken English, including the ability to draft clear response letters. • Proficiency in Microsoft Outlook, Word, Excel and PowerPoint. • Able to handle sensitive enquiries with empathy, patience and professionalism. By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants. SAZ | JO-2607-29074 BGC Group Pte Ltd- Outsourcing Division EA Licence No. 05C3053 Successful applicants will be employed by BGC Group and assigned to our client’s project under a contract arrangement.