Customer Service Specialist [AY]

Location • Serangoon Working Hours • 5 days, Tue-Sat (11am-7pm) Responsibilities • Welcome clients and caregivers and assist with their enquiries • Handle incoming and outgoing calls, WhatsApp messages and emails • Schedule, reschedule and confirm appointments • Coordinate appointment schedules with the hearing care team • Register clients and maintain accurate, confidential records • Process invoices, payments and billing enquiries • Follow up with clients on appointments, services and hearing aid usage • Provide basic guidance on hearing aid care and escalate technical issues when necessary • Handle feedback and service concerns professionally • Share accurate information on available services, products and promotions • Monitor hearing aid accessories, clinic supplies and inventory • Support general administrative duties and maintain an organised reception area Requirements • Minimum GCE O-Level or equivalent • Customer service experience in healthcare, retail or a service environment would be an advantage • Patient, friendly and comfortable assisting elderly clients • Strong communication and interpersonal skills • Organised and able to manage multiple tasks accurately • Comfortable handling calls and communicating through WhatsApp and email • IT-savvy and confident using computer and mobile applications • Ability to communicate effectively in English and Mandarin to support clients who communicate primarily in these languages Benefits • Attractive commission scheme • 14 days of annual leave • Birthday leave • Medical benefits and insurance • Training on hearing products and services We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers. EA Name: Wecruit Pte Ltd EA License No: 20C0270 EA Personnel Name: Yong Zi Qing (Angela) EA Personnel No: R26162687