Contract Customer Service Coordinator (MNC/ Logistics Supply Chain) #HZO

Duration: 6 months contract Salary: Up to $4.5K Location: Science Park Job Scope: Customer support and Order processing • Attend to customers enquiries i.e. product, maintenance, rental, price, delivery etc. • Create new customer in system and screening of all partners. • Liaise with customers and contractors on receiving of customer equipment, own equipment (rental), process order in ERP system, job scheduling, quote, follow up, delivery order & invoicing in accordance to company guideline and policy • Check stock availability with factory/suppliers. • Administer PR for service tools – record, rental orders, liaise with supplier/ logistic and verify invoice. • Administrate FOA Service Warranty for Service Repair and work with Logistic for return and delivery to customer/ warehouse. • Actively liaise with engineers, sales and other CS Executive on customer queries, technical issues, status and deliveries schedule • Follow-up queries on pricing with factory and 3P suppliers and responsible for the creation of new part number where necessary. • Coordinate with purchaser, warehouse and delivery service providers to arrange customer order delivery. • Monitor weekly open orders and unbilled transactions. Contracts Management • Support Service Sales on Contracts, rental and Spares both for local and overseas customers. • Monitoring maintenance contract, rental schedule and coordinate with team for service scheduling, engineer dispatch and rental follow up action • Observes run-out-date of contracts/ rental due, reminder to customer, service manager, supervisor and prepare renewal documents. General Support • To assist and stand-in for co-colleague’s task & role during her absence. • Provide assistance to Service Managers in general administrative duties and monthly reports. • Recommend the inventory planning based on consumption of high runner parts • Any other additional duties not listed above that may be deemed as appropriate by the Service Manager. • Take up Workplace Safety & Health responsibilities/ activities as per requested by the company. Job Requirements: * Min. Diploma/Degree in Business, Supply Chain, Engineering or related discipline. * Min. 2–4 years of experience in Customer Service, Order Management or Service Coordination. * Working experience with SAP DW 1 will be an added advantage Interested candidates may apply by submitting their updated resume to melissa@recruitexpress.com.sg Melissa Zhang Zhiqi (Mezzo) CEI No: R2197564 Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599