Customer Service Executive | Office Hours!

About the Role Our client is an established technology-enabled mobility company seeking a detail-oriented Customer Service Executive to support its backend customer-service operations. You will manage service enquiries through digital support channels, investigate account and transaction-related issues, and coordinate with internal teams to ensure timely and accurate resolutions. Key Responsibilities • Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms. • Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records. • Provide clear and timely updates to customers throughout the resolution process. • Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases. • Escalate technical, payment, fraud or safety-related matters according to established procedures. • Maintain complete and accurate case records, supporting documents and follow-up actions. • Meet response-time, productivity, service-level and quality standards. • Identify recurring service issues and provide feedback to support process improvements. • Maintain response templates, standard operating procedures and internal knowledge resources. • Perform other customer-service and operational duties as assigned. Requirements • N-Level, O-Level, NITEC, Diploma or equivalent qualification. • Previous experience in customer service, backend support, operations or case management is advantageous. • Strong written and verbal communication skills. • Patient and service-oriented, with the ability to handle complaints professionally. • Strong attention to detail and ability to manage multiple cases simultaneously. • Comfortable using customer-service platforms, internal systems and Microsoft Office applications. • Able to investigate issues systematically and coordinate with different stakeholders. • Fresh graduates with strong communication and problem-solving abilities are welcome to apply. What We Are Looking For • Customer-focused and empathetic • Responsible and attentive to detail • Calm when handling challenging cases • Comfortable working in a fast-paced environment • Collaborative and proactive in resolving issues • Interested in improving service processes and customer outcomes Ryan Leo Recruitment Consultant | Revup Proservices EA Personnel No.: R24126349 EA Licence No.: 24C2366