Customer Service Officer (Insurance) ($3.9k Max) (1 Year Contract) #NKC

Handle customer enquiries, requests, complaints and feedback across various service channels. Provide timely and professional assistance to walk-in customers and customers via phone. Handle escalated enquiries and follow up on complex customer cases when required. Make outbound calls to new and existing customers for follow-ups and service-related matters. Work closely with internal teams to resolve customer issues and ensure a consistent service experience. Maintain accurate records of customer interactions and follow established service and quality standards. Support service improvement initiatives and other ad-hoc projects as assigned. Interested applicants may email resume to kellychooi@recruitexpress.com.sg Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) We regret only shortlisted candidates will be contacted