Insurance Customer Service (Up to $4,500) #BTS

Responsibilities • Provide customer service support primarily through Live Chat as part of the Contact Centre team • Handle enquiries and requests from financial representatives and policyholders professionally and efficiently • Resolve customer concerns and complaints at first contact where possible, ensuring proper follow-up and closure • Make outbound calls when required and ensure service commitments are met within agreed timelines • Assess appeals and provide recommendations to Managers/HODs • Escalate complex cases to the relevant departments and follow through on resolution • Maintain accurate customer interactions and service records in the CRM system • Meet team service standards, productivity and quality targets, and support ad-hoc projects as required • Assist with ad hoc duties as assigned Requirements • Experience in customer service functions Interested applicants please email your resume to meganng@recruitexpress.com.sg Megan Ng Su Ting (CEI No.: R23115059) Recruit Express Pte Ltd EA Licence No: 99C4599 *** We regret that only shortlisted candidates will be contacted.