Customer Service Assistant Manager

A market leader in the logistics industry is hiring for a Customer Service Assistant Manager to own the relationship and service performance for a portfolio of regional strategic accounts. The role sits where the customer meets the supply chain: where you will be the trusted advisor they turn to, while also driving the operational delivery behind them, from demand forecasting through to order fulfilment and service performance. You will manage each account's forecasts, orders and shipment data, lead regular reviews covering forecasting, on-time delivery, quality, revenue impact and asset performance, and continuous improvement of service-level KPIs. You will also identify growth within your accounts, partner with sales to convert it, and handle the internal reporting that tracks how each account is performing. The ideal candidates come from a strong supply chain background spanning - planning, operations, logistics and third-party provider management, inventory, alongside account management or customer-facing experience. You are a strong communicator and problem-solver, and comfortable working in a dynamic environment. If you are keen, please click on the link to apply or email me with your updated CV at jillian.yip@ethosbc.com. Reg No. R1987809 BeathChapman Pte Ltd License no. 16S8112