Digital Business Analyst - #1624

Key Responsibilities Business Analysis & Requirements · Engage business stakeholders to understand business objectives, operational processes, pain points and user needs. · Conduct requirements elicitation through interviews, workshops, observations, process reviews and data analysis. · Analyse and document current-state and future-state business processes. · Translate business needs into clear and actionable business and functional requirements. · Develop artefacts such as business requirements documents, user stories, use cases, process flows, acceptance criteria and functional specifications. · Identify opportunities for process simplification, automation and digitalisation. · Analyse business and operational impacts arising from proposed digital solutions. Digital Product & Solution Delivery · Work with Product Owners, UX designers, architects, developers and other technology teams throughout the product lifecycle. · Support product discovery, solution design, backlog refinement and prioritisation. · Facilitate discussions between business and technology stakeholders to resolve requirements and solution issues. · Participate in Agile ceremonies such as sprint planning, refinement, reviews and retrospectives where applicable. · Support user acceptance testing (UAT), including development of test scenarios, test cases and acceptance criteria. · Validate delivered solutions against business requirements and intended user outcomes. · Support implementation, rollout and post-implementation reviews. User-Centric Digital Services · Understand citizen, business and internal-user journeys and translate insights into business and product requirements. · Identify opportunities to improve the accessibility, usability and overall experience of digital services. · Collaborate with UX and service design teams to map customer journeys and identify service improvements. · Use qualitative and quantitative data to support evidence-based recommendations. Stakeholder & Vendor Management · Build effective working relationships with stakeholders across business and technology functions. · Facilitate workshops and discussions involving stakeholders with different priorities and levels of technical knowledge. · Work with external vendors and delivery partners to clarify requirements, review deliverables and track issues. · Communicate complex business or technical matters clearly to senior stakeholders. Governance, Security & Public-Sector Considerations · Ensure requirements and solution considerations align with relevant agency policies, governance frameworks and Government digital standards. · Work with relevant stakeholders to incorporate considerations relating to cybersecurity, privacy, data protection, accessibility and operational resilience. · Maintain appropriate documentation and traceability throughout the delivery lifecycle. · Support risk, issue, dependency and change management activities. Requirements · Degree or equivalent qualification in Business, Information Systems, Computer Science, Engineering or a related discipline. · 3–7 years of relevant experience in business analysis, digital transformation, product delivery, systems analysis or a related field. · Strong experience in requirements gathering, analysis and documentation. · Experience translating business requirements into user stories, functional requirements or solution specifications. · Experience working with cross-functional business and technology teams. · Strong stakeholder management, facilitation and communication skills. · Good understanding of digital product development and software delivery lifecycles. · Strong analytical and problem-solving abilities. · Experience delivering digital products or services in the Singapore public sector or another highly regulated environment. · Experience with Agile/Scrum delivery methodologies. · Experience in process modelling using tools such as BPMN or equivalent. · Experience conducting UAT and managing requirements traceability. · Familiarity with UX, service design, customer journey mapping or design-thinking approaches. · Familiarity with APIs, system integrations, cloud technologies, data platforms or enterprise architecture. · Relevant certifications such as IIBA CBAP/CCBA, PMI-PBA, Scrum/Agile certifications or equivalent would be advantageous. Key Competencies · Business Analysis: Able to understand complex business problems and translate them into structured requirements. · Digital & Technology Acumen: Comfortable working with technology teams and understanding how digital solutions are designed and delivered. · Stakeholder Management: Able to engage and influence stakeholders across different functions and seniority levels. · Communication: Able to articulate complex requirements clearly through both written documentation and verbal presentations. · Problem Solving: Takes a structured, evidence-based approach to identifying root causes and potential solutions.