Customer Service (Sea Freight)

• Develop and manage new and existing accounts. • Respond to RFI/RFQs and daily adhoc enquiries • To source for the best rates for ocean enquiries and feedback on any business opportunities. • To follow up on sales leads and enquiries from all overseas agents and/or referrals. • To develop new products and/or trade lanes • Manage client booking with shipping lines or coloaders • Input booking detail and costing into the freight systems • Check costing and accept or dispute any vendors billing not in line with quotation. • Other duties as may be delegated by management from time to time. • • Able to execute B/L base on customer service instructions and comply to carrier / agent requirement. • Handle all sea export shipment bookings via different channels of communication + invoicing. • Attend to customers’ enquiries via email wherever necessary. • To give timely feedback to customers on freight status • Ensure timely creation & updates for specific customers’ SOPs. • Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time. • Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible. • Build good business rapport with both external and internal customers. • Prepare and submit reports timely whenever required. • Able to work in team with communication and understanding of work flow. • Take on additional tasks delegated by Department Supervisor/ Manager Qualifications: • Minimum 2 years' of related work experience. • Good understanding of shipping lines or coloaders • Experiences with shipping procedures. • Good command of written and spoken English. • Self-motivated. • Customer oriented • High endurance • Able to work under pressure • Certificate with Transport Logistics or DGR will be added advantage. • Import/Export Documentation • Allow hybrid working arrangement • • Knowledge of Import and Export documentation • With permit declaration, Knowledge of Costing and Billing is an added advantage.