Customer Service Officers (Night Shift, Dip in Logistics, Jurong)

Job Description • Receive, validate, and process customer orders in the WMS/ERP system. • Ensure orders comply with customer SOPs, cut off times, and SLA requirements. • Monitor order status and proactively highlight delays or exceptions. • Liaise closely with warehouse teams (inbound, outbound, inventory) to ensure accurate and timely order fulfilment. • Communicate special handling instructions, priority orders, and value added services (VAS) requirements. • Coordinate with transport teams on delivery scheduling, amendments, and exceptions. • Support inventory related enquiries such as stock availability, shortages, overages, and ageing reports. • Verify and maintain accuracy of operational documents including DOs, packing lists, invoices, and PODs. • Assist in inventory reconciliations and discrepancy investigations in collaboration with Inventory Officers. • Track daily order fulfilment performance against agreed SLAs and KPIs. • Prepare and distribute daily, weekly, and monthly customer reports (orders, inventory, exceptions). • Highlight service gaps and support corrective and preventive action (CAPA) implementation. • Ensure all activities comply with customer contracts, SOPs, and internal quality standards. • Support customer audits, site visits, and operational reviews. • Maintain proper documentation and records for audit and compliance purposes Please send your resume to john@oaktree.com.sg with the following details in MS Word format: - Position applying for - Current remuneration - Expected remuneration - Notice period John Goh Meng Chye EA License No : 06C4642 EA Reg No : R1102621 We regret that only shortlisted candidates will be notified.