Customer Service Advisor X5 ($2,800 to $3,500) #NJA

The Job: • Manage customer interactions across phone, email, and other customer contact channels • Process bookings and provide accurate information on products, services, shipment status, transit times, customs requirements, and pricing. • Deliver professional and empathetic service to address customer enquiries and resolve issues effectively. • Take ownership of customer concerns and coordinate with internal stakeholders to ensure timely resolution. • Identify customer needs and promote relevant products and value-added solutions where appropriate. • Collaborate closely with Operations and other departments to support service excellence and customer satisfaction. • Capture customer feedback and highlight opportunities to improve processes, systems, and service delivery. • Adhere to customer service standards, processes, and compliance requirements while maintaining a customer-first mindset Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955. JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599