[5.5 Days Office Hours] 3 Months Temp Call Centre Associate (Novena Hospital) - $12/hr #HLV

Working hours: Mon-Fri: Office Hours Sat: Half Day Pay: $12/hr Location: Novena Hospital Job Scope: • Responsible for handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat. • Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries and requests at all times • Responsible to provide quality customer service and prompt follow-up to callers/patients over the various mode of communications • Work as a team to deliver contact centre goals which includes personal productivity as well as department metrics like Service Level and Abandon Rates etc. • Manage difficult customers and follow up with proper escalation procedures • Maintain high level adherence and compliance towards policies, processes and procedures to deliver key performance ----- TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW! Interested candidates please submit your resume to ivylau@recruitexpress.com.sg Ivy Lau Lok Tong Outsourcing Team Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599