Pre & Postnatal Center Operation Manager

Key Responsibilities: Client Experience • Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience. • Respond to client feedback and complaints promptly, taking corrective action as needed. Recruitment and Hiring • Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry. • Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director. Oversee the onboarding process to ensure new hires are fully integrated into the team. Inventory • Collaborate with the procurement department to manage stock levels, including ordering and storage of products. • Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management. Staff Management • Provide guidance, training support to trainers, and support to ensure high performance and job satisfaction. • Conduct regular performance evaluations and implement development plans for staff. Ensure outlet is meeting monthly sales targets. Key Requirements: • Proven experience as an Operations Manager or similar role in a spa or wellness center. • Strong background in recruitment and talent management, with a focus on hiring therapists. • Excellent leadership and team management skills. • Exceptional organizational and multitasking abilities. • Strong communication and interpersonal skills. • Knowledge of spa operations, services, and industry best practices. • Ability to work in a fast-paced environment and handle challenging situations with professionalism. • Proficiency in relevant software (e.g., scheduling, booking systems, Microsoft Office). We regret only shortlisted candidates will be notified.