Application Support Analyst (.NET)

Location: West (Hybrid working arrangement) / 1 Day WFH Job Type: Full-Time Contract (Subjected to renewal / conversion to permanent) Key Responsibilities • Provide day-to-day support for live applications, ensuring system stability and adherence to service levels (SLAs). • Manage incidents, service requests, and defects, including troubleshooting, root cause analysis, and coordination with internal teams and external vendors for timely resolution. • Communicate effectively with stakeholders on issue status, changes, and resolution timelines while maintaining accurate support documentation. • Identify recurring issues and recommend process or system improvements to enhance application reliability and service quality. Requirements • Diploma or Degree in Information Technology, Computer Science, or a related discipline. • Min. 1-2 year of working experience in Application Support, IT Operations, Production Support, or a similar role, with a good understanding of incident, problem, and service request management. • Strong analytical, troubleshooting, communication, and stakeholder management skills, with the ability to coordinate across multiple teams and vendors. • SQL knowledge, familiarity with application architecture, APIs, batch jobs, system integrations, and defect management processes. • Familiarity with C#, .NET would be advantageous • Experience supporting or developing OutSystems applications will be advantageous By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: • Contact you about potential opportunities. • Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Elaine Wong (Zoe) - R26162114 ScienTec Consulting Pte Ltd - 11C5781