Store Manager (iTea)

iTea is a well-known local bubble tea chain in Singapore, iTea focuses on offering good-quality drinks at neighbourhood-friendly prices. More than 50 outlets in Singapore and we are expanding to more outlets in Singapore. Responsibilities: • Manage 6 Outlets in an allocated area • Conduct regular outlet visits • Assist in any work station when required • Utilize interpersonal and communication skills to lead, influence, and encourage employees • Ensure proper planning of manpower schedule according to sales needs and labour target • Ensure and maintain the productivity level of employees • Maintain effective cost control in all areas in the outlets • Ensure compliance of cash handling and management in the outlets • Understand day-to-day operations well enough to perform duties in employees’ absence • Inform Area Manager of any operational inconsistency • Report employee accidents and potential safety hazards to Area Manager and ensure compliance of necessary documentations • Ensure employees are educated on all products and services • Enforce the compliance of standard operating procedures • Plan and execute all sales promotions effectively and efficiently • Respond proactively to prevent and resolve customer service situation • Ensure that all employees understand the brand’s service culture • Analyse business performance using data from Intelligence Business Engine (IBE) and recommend action plans for improvement when necessary • Interview, recruit and hire qualified candidates • Ensure new employees are trained properly; follow up on the training progress of all employees • Coach, counsel and discipline employees • Regular review of work performance with employees • Produce daily, weekly and monthly business reports • Ensure payroll information including • reports, monthly timesheet and other personnel forms submitted are accurate and correct • Provide information to supervisors, co-workers and subordinates by telephone, in written form, email, or in person, when necessary • Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity • Develop specific goals and plans to prioritize, organize and accomplish work • To attend all meetings and training programs when required • Compliance to any other related operational issues and projects as and when required Requirements: • Prior experience as a Shop/Outlet Manager in F&B is an advantage • Strong customer service skills with a friendly and engaging personality • Ability to work in a fast-paced environment.