Software Engineer

Role Overview We are seeking a Production Support Analyst to manage the stability, maintenance, and defect remediation of our enterprise payment and core banking applications. You will deliver L2/L3 production support, perform root cause analysis (RCA), and support end-to-end testing and production releases in a high-availability environment. Key Responsibilities • Perform structured root cause analysis on application defects, provide technical remediation, and assist L2 teams with incident recovery and escalations. • Conduct code debugging, minor fixes, and support testing across SIT, UAT, and production deployments during scheduled maintenance windows. • Proactively identify performance bottlenecks to enhance application throughput, stability, and high-volume transaction processing. • Comply with SDM policies, perform risk and impact assessments for all deployments, and maintain accurate technical documentation. • Communicate incident status, root cause findings, and release notes clearly to business users, internal support units, and external vendors. Requirements • Bachelor's degree in Computer Science or equivalent • 3 or more years of production support • Demonstrated hands-on proficiency in the IBM AS400 / iSeries environment. • Strong programming and query skills in RPG/LE, CL/LE, COBOL400, SQL, and Query400. • Experience with change management and version control tools (e.g., ALDON, IBM RDi). • Practical experience with monitoring and scheduling tools (e.g., Control-M, Splunk, BMC Helix). Domain Knowledge: • Exposure to banking payments and settlement workflows, including SWIFT messaging (MT/MX, ISO 20022), cross-border remittances, or regional clearing networks (e.g., MEPS+, RTGS, FAST, RENTAS, CNAPS). Professional Attributes: • Strong troubleshooting and analytical capabilities. • Ability to participate in scheduled on-call rotation or weekend maintenance windows as operationally required.