SAP SD/MM & Applications Business Analyst

Key Responsibilities 1. Incident & Problem Management - Act as a key point of contact for SAP SD/MM incidents and production issues. - Analyze incidents, identify root causes and coordinate resolution with internal teams, SAP support partners and vendors. - Ensure incidents are prioritized, tracked and resolved within agreed service levels. - Identify recurring issues and drive problem management and permanent fixes, rather than relying on workarounds. - Conduct root cause analysis and recommend preventive measures. - Monitor incident trends and identify opportunities to improve system stability and support quality. - Ensure proper documentation of incidents, resolutions, known errors, and support procedures. - Continuously improve the incident management and SAP support processes. 2. SAP SD/MM Business Analysis - Provide functional expertise across SAP SD and MM business processes. - Understand business requirements and translate/package them to development teams. - Analyze existing processes, identify gaps and recommend system or process improvements. - Work with business users to understand pain points and opportunities for automation. - Prepare business requirements, functional specifications, process flows and solution documentation. - Support configuration, testing and implementation of SAP solutions. - Evaluate the impact of proposed changes across integrated business processes. - Ensure solutions are scalable, maintainable, and aligned with business objectives. 3. Project Management & Delivery - Lead or support SAP-related projects and system enhancement initiatives from requirements through implementation. - Define project scope, deliverables, milestones and dependencies. - Coordinate business users, IT teams, vendors and other stakeholders. - Track project progress, risks, issues and dependencies. - Facilitate workshops, requirements gathering, solution discussions and user acceptance testing. - Coordinate testing activities, defect resolution and deployment. - Support change management, user communication and post-implementation stabilization. - Ensure projects deliver measurable business and operational benefits. 4. System & Process Improvement - Proactively identify opportunities to improve SAP functionality, business processes and operational efficiency. - Review existing processes and challenge manual, duplicated or inefficient activities. - Identify opportunities for automation, standardization and process simplification. - Work with business teams to redesign processes where appropriate. - Develop business cases and recommendations for system enhancements and automation. - Measure and communicate the benefits achieved through improvements. - Maintain a continuous improvement roadmap for SAP SD/MM processes. 5. Stakeholder & Vendor Management - Build strong working relationships with business stakeholders, IT teams and external vendors. - Act as the bridge between business requirements and technical teams. - Manage vendors to ensure timely and quality delivery of support and project outcomes. - Challenge vendors constructively on recurring incidents, solution quality and delivery timelines. - Facilitate discussions between stakeholders to reach practical and sustainable solutions. - Communicate complex SAP issues in a clear and business-friendly manner. 6. Governance & Documentation - Maintain appropriate SAP functional and process documentation. - Support SAP release, enhancement and deployment activities. - Maintain knowledge bases, standard operating procedures and support documentation. - Ensure appropriate controls are in place for system changes and business processes. 7. Cross-Application Support & Business Analysis - Provide business analysis and functional support for applications beyond SAP SD/MM, as required by the business. - Develop an understanding of the organisation's wider application landscape and how different systems integrate with SAP. - Support incident investigation where issues involve multiple applications or system interfaces. - Work with application owners, technical teams and vendors to identify and resolve cross-system issues. - Participate in enhancement and project initiatives involving applications outside of SAP. - Assess the impact of system changes across connected applications and business processes. - Build knowledge of key business applications and act as a flexible IT resource across the application portfolio. - Identify opportunities to standardise processes and improve integration between applications. 8. Application & Account Maintenance - Perform or coordinate application and user account maintenance as required. - Manage activities such as user access requests, account creation, modification, deactivation and access reviews. - Ensure account maintenance activities are performed in accordance with established IT security and governance requirements. - Coordinate with relevant application owners, business users and vendors for access-related requests. - Maintain appropriate records and documentation for account and access management. - Support periodic access reviews and ensure timely removal or modification of access when required. - Identify opportunities to streamline or automate account maintenance activities. Experiences Functional & SAP Experience - 5+ years of experience in SAP, with strong hands-on experience in SAP SD and/or MM. - Strong understanding of end-to-end business processes such as:   - Order-to-Cash (O2C)   - Procure-to-Pay (P2P)   - Sales order and delivery processes   - Purchasing and procurement   - Inventory management   - Material master and customer/vendor master data   - Billing and invoicing   - Goods receipt and goods issue - Experience working with SAP integrations with other systems is highly desirable. - Experience with SAP S/4HANA is an advantage. Incident & Support Management - Proven experience managing SAP production incidents and service issues. - Strong analytical and troubleshooting skills.…