(Contract) Call Centre Admin (email/phone call)

• Location: near to MRT Eunos • Working Hours: Mon to Fri, 9am to 6pm • Contract Duration: 12 Months • Completion Bonus : 1 Months Job Purpose You will attend to phone/email enquiries from our customers , effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners. The Job • Attend to enquiries and requests from phone calls/emails in a professional and prompt manner. • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system. • Ensure effective and timely follow-up as promised to customers. • Alert management of issues and concerns that require escalation for complete resolution. • Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information. • Work closely with stakeholders on the service request requirements. • Deliver service requests within stipulated service standards. • Undertake projects or other responsibilities as assigned. Requirements • Min ’A’ Levels or Diploma holder • Good interpersonal and communication skills • Interested candidate please click "APPLY" to begin your job search journey and submit your CV. We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy. We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)