University Grants Senior Officer (West) #ESY

1. Application Processing • Manage the processing of graduate admission applications in an efficient manner within the established timelines. • Assist in screening applications by reviewing supporting documents for completeness. • Maintain and update the admissions database with accurate applicant information. • Draft and send communications to applicants regarding application status, deadlines, and required documentation. • Respond to email inquiries related to admission processes, providing clear and accurate information to prospective and matriculated students. • Work closely with other departments to facilitate a smooth admissions process. • Prepare, review, and verify offer and rejection letters to ensure consistency and accuracy in communications with applicants. • All documentation related to admissions is properly filed and maintained for audit purposes. • Identify and coordinate with relevant IT teams to report admissions system usability issues; track issues through to resolution and conduct validation testing to ensure that fixes and enhancements are implemented correctly. 2. Student Records Processing • Administration of candidature-related student requests such as Leave Applications, Withdrawals, Switch Mode of Study, Switch of Programme, Extension of Candidature, Fee Waivers, and any other related requests pertaining to student life-cycle activities. • Draft and send communications to students regarding application status, deadlines, and required documentation. • Respond to email inquiries related to student request processes, providing clear and accurate information to students. • Work closely with other departments to facilitate the smooth processing of the student requests. • All documentation related to student records is properly filed and maintained for audit purposes. 3. Data Accuracy Checks • Prepare as well as conduct thorough accuracy checks on enrolment and intake statistics to ensure data integrity. • Perform accuracy checks on data migrated to the new Admissions and Student Records Systems, ensuring that all information has been accurately transferred and is up to date. • Validate matriculation records migrated to the new systems, confirming that all records are accurate and complete. • Ensure the accuracy of applicants and student records migrated to the new systems, identifying and resolving any discrepancies. 4. Change Management for new system • Support the creation of training materials (screen-captures, video walkthroughs, infographics or step-by-step user guides). • Assist in organizing road shows and briefing sessions. • Establish a feedback channel to log user pain points and relay technical bugs or proposed enhancements to the project team members. 5. Additional Duties • Assist with any other duties assigned by management to support the overall functioning of the Office of Academic Administration and Services. Interested candidates, please email your resume to annasee@recruitexpress.com.sg Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted