Order Fulfilment Coordinator

Work location: Tuas and Bedok As an Order Fulfilment Coordinator, you will be interacting directly with our customers and be the Voice of the Customer within Frosts & Quix and manage the sales order process through to shipment. Job Responsibilities • Retrieving email and WhatsApp messages, answering customer phone calls, and acknowledging customer emails. • Checking the availability of ordered items. If items are unavailable, you must suggest an appropriate replacement to the customer. • Process orders and warehouse shipments for food service or retail customers in our business central system. • Print invoices and attach them to purchase orders. • Applying for a gate pass or loading bay booking for delivery. • Check the POD (Proof of Delivery) once the contractor returns the invoices for HD orders and highlights the log sheet. • Working closely with the logistics team on stock availability, weight, and delivery timing. • Processing returns for expired items in the BC system for Expired Stocks. • Posting Van Sales Invoices daily. • Attend to customer enquiries and forward this enquiry to the salesperson. Requirements • Diploma or Equivalent • Good command of English and one other language • Experience with Microsoft Navision will be an added advantage • Ability to communicate in Mandarin will be an added advantage as the coordinator will need to answer phone calls and handle order inquiries from Mandarin-speaking retail and food service customers Please note that your role will require attention to detail, strong communication skills, and working collaboratively with various teams. Note : Salary commensurate with your experience. It will be an added advantage if you have knowledge in the food industry.