Call Centre Officer - Office Hours

About the Role We are looking for a customer-focused and composed Call Centre Executive to join a fast-paced contact centre team. You will be the first point of contact for customers reaching out via phone — handling enquiries, troubleshooting issues, and delivering timely, accurate solutions with a professional and friendly approach. What You Will Do • Handle inbound customer calls professionally, efficiently, and with a solutions-first mindset • Listen actively to understand customer needs and provide accurate, helpful responses • Resolve customer enquiries and issues at first point of contact wherever possible, escalating complex cases appropriately • Update and maintain customer records accurately in the CRM system after each interaction • Reference internal knowledge bases and standard operating procedures to ensure consistent and correct responses • Meet individual performance targets including call handling time, quality scores, and customer satisfaction ratings • Collaborate with team members and supervisors to flag recurring issues and contribute to service improvements What We Are Looking For • Minimum GCE O-Level, Diploma, or equivalent in any discipline. • Singaporeans Only By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: • Contact you about potential opportunities. • Delete personal data as it is not required at this application stage. All applications will be processedwith strict confidence. Only shortlisted candidates will be contacted. Ho Kah Yeow | R1879233 ScienTec Consulting Pte Ltd |11C5781