System Analyst (Salesforce)

Responsibilities: • Analyse business requirements and translate business needs into functional and technical solution requirements within the Salesforce platform. • Engage with internal stakeholders and end users to understand business processes, identify pain points, and recommend appropriate system solutions. • Lead requirements gathering, solution assessment and implementation planning for Salesforce-based business initiatives. • Evaluate existing Salesforce processes and configurations and identify opportunities for process improvement, automation and system optimisation. • Design solution approaches that integrate Salesforce with existing enterprise applications and third-party systems. • Work closely with CRM, Digital Centre of Excellence and backend technology teams to define integration requirements, data flows and solution interfaces. • Prepare functional specifications, solution documentation, process flows and implementation documentation. • Coordinate with technical teams during solution implementation to ensure that requirements and agreed solution designs are correctly delivered. • Review proposed configurations and technical solutions against business requirements and expected user outcomes. • Support system testing, user acceptance testing, defect analysis and resolution activities. • Analyse implementation issues and coordinate with relevant technical teams to determine appropriate resolutions. • Support deployment planning, release coordination and post-implementation review. • Provide guidance to business users on Salesforce functionality, processes and system capabilities. • Manage multiple initiatives involving different stakeholders and communicate project status, risks, issues and dependencies proactively. • Identify opportunities to improve business processes through Salesforce capabilities, workflow automation and system integration. • Perform ad hoc business, system and process analysis as required. Requirements: • Bachelor’s degree in Computer Science, Software Engineering, MIS or related field is preferred. • 3+years previous experience with Salesforce • Solid understanding of and detailed experience with Salesforce architecture and API. • Detailed experience writing Visualforce and Apex classes and triggers. • Demonstrative success with multiple Salesforce migration/integration projects. • Strong business analysis and functional experience, including requirements gathering. • Strong attention to detail and excellent problem-solving skills. • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both customers, leadership, and technical teams. Interested applicants, please Email , and look for Jensen Fang Lifa Recruit Express Pte Ltd EA License No. 99C4599 EA Personnel Registration Number: R2197080 We regret that only shortlisted candidates will be contacted.