Perm Customer Service & Order Management/Processing Executive (East) #BLM

Jobs Responsibilities • Manage end to end sales order processing in the ERP system, including new orders, amendments and engineering changes; ensure timely and accurate order fulfilment. • Provide regular updates to customers on order and parts status; prepare customised reports and follow through on enquiries until resolution. • Coordinate with internal departments to resolve operational issues, expedite orders and manage shipment schedules to meet customer requirements. • Maintain strong customer relationships by addressing service issues, managing escalations appropriately and ensuring agreed requirements are fulfilled. • Review purchase orders, contracts and customer requirements to identify discrepancies; maintain customer profiles, pricing and product repair information in the ERP system. • Support continuous improvement of customer service processes, management reporting and other operational initiatives to enhance service efficiency. Application Procedures Interested candidates, please email your resume to: Attention: Lynn Mak Ling Ling (CEI No. R1986990) lynnmak@recruitexpress.com.sg Recruit Express Pte Ltd (EA No. 99C4599) We regret that only shortlisted candidates will be notified.