Receptionist

Key Responsibilities Front Desk & Visitor Management • Serve as the first point of contact for the church, welcoming members, visitors and guests in a warm, professional manner. • Manage the front desk during morning hours on weekdays and Saturdays, ensuring the reception area is tidy, presentable and properly staffed. • Direct visitors, contractors and delivery personnel to the appropriate staff or venue. • Maintain a visitor log and follow safety/security procedures for building access. Phone, Email, Correspondence, Room & Zoom Bookings • Answer, screen and route incoming calls promptly and courteously; take and relay accurate messages. • Forward ICE calls to the Pastoral Team Member according to the duty roster. • Monitor the general church email inbox and respond to or redirect enquiries in a timely manner. • Receive, sort and distribute incoming mail, parcels and deliveries; prepare outgoing mail and courier requests. • Mail and record outgoing documents, and maintain a monthly record of postage used. • Assist with drafting routine correspondence, notices and acknowledgement letters as needed. • Manage room booking requests from staff, members, Preschool and FaithActs, as well as the Zoom booking calendar, avoiding scheduling conflicts. Member Care & Communications • Prepare and mail birthday cards, or send email birthday greetings, to members. • Send SMS reminders to Holy Communion stewards. Administrative Support • Coordinate and order monthly groceries for the office, Mandarin Service and Hospitality (ACJC). • Issue car decals to members/worshippers upon request and update car decal records. Baptism & Membership Classes Support • Assist the Pastoral Team Member with Baptism & Membership classes and services, including registration, printing notes, taking attendance, printing certificates, and updating the membership database after the service. This is a part-time position, working hours from Mondays to Saturdays, mornings only Requirements • GCE 'O' / 'A' Level, Diploma or equivalent; relevant experience in a receptionist, front-desk or administrative role preferred. • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new administrative systems. • Warm, friendly and professional disposition with strong interpersonal and communication skills. • Well-organised, detail-oriented and able to multi-task in a busy front-desk environment. • High level of integrity, discretion and confidentiality when handling personal and church information. • Able to work on weekday mornings and Saturday mornings, on a part time basis.