IT Business Analyst

Responsibilities • Engage stakeholders to gather, analyse, and translate business requirements into digital solutions. • Facilitate discovery workshops, Design Thinking, and Service Design activities to identify opportunities for process and service improvements. • Develop user stories, business requirements, functional specifications, and acceptance criteria. • Collaborate with business, technical teams, and vendors to deliver digital products and system enhancements. • Evaluate and recommend technology solutions aligned with enterprise architecture and digital transformation objectives. • Support system implementation, deployment, adoption, and continuous improvement initiatives. • Assess changes, identify risks, and recommend mitigation strategies. • Ensure compliance with IT governance, security, and quality management standards. Requirements • Diploma or Degree in Computer Science, Information Technology, Engineering, or related disciplines. • Minimum 6 years of experience in Business Analysis, Digital Transformation, Product Delivery, or related roles. • Experience working in Agile or product-centric delivery environments. • Strong stakeholder management, facilitation, analytical, and problem-solving skills. • Knowledge of Design Thinking, Service Design, or Human-Centred Design methodologies. • Familiarity with AI tools and emerging digital technologies. • Excellent communication, presentation, and documentation skills. Preferred • Experience in Product Management, Project Management, or Digital Consulting. • Agile, Scrum, CBAP, PMI-PBA, or related certifications. • Experience working with enterprise systems, cloud technologies, or government/public sector digital projects.