L2 Support Engineer (SailPoint)

Role: L2 Support Engineer (SailPoint) Job Requisition Number: ISCSK-R045 Job Level: Minimum 3 to 5 years of relevant experience Location: Singapore Key Responsibilities: · Provide Level 2 support for the SailPoint platform and its integrations. · Investigate, troubleshoot, and resolve SailPoint-related issues and access management requests within agreed SLAs. · Monitor SailPoint jobs, workflows, connectors, and overall platform health to ensure service availability and stability. · Perform root cause analysis for recurring incidents and implement corrective and preventive actions. · Participate in system upgrades, patch deployments, release activities, and post-implementation support. · Ensure compliance with security policies, operational standards, and governance requirements. · Prepare and support audit, compliance, and regulatory reporting requirements. · Coordinate with business users, vendors, and technical teams to ensure timely resolution of issues and escalation items. · Communicate incidents, business impacts, risks, workarounds, and resolution status to relevant stakeholders. · Provide high-quality technical and functional support while maintaining strong stakeholder relationships and customer service standards. · Maintain operational documentation, SOPs, knowledge repositories, and support procedures. · Identify opportunities for process improvement, automation, and service optimization. Key Requirements: Education: · Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline. · Minimum3 to 5 years of experience supporting SailPoint Identity and Access Management(IAM) platforms, including user access management, provisioning, and access governance activities. Essential: · Identity lifecycle management. Knowledge of identity lifecycle management, provisioning, deprovisioning, access certifications, and role management. · Analytical skills. Strong analytical, troubleshooting, and problem-solving skills. · Domain experience. Experience in application support within the Corporate Banking or Financial Services industry. · Security and compliance. Good understanding of security and compliance requirements related to access governance. · Stakeholder management. Strong stakeholder management and vendor coordination skills. · SLA-driven support. Ability to work in a fast-paced support environment with SLA commitments. Good to have: · Audits and compliance. Experience supporting audits and compliance reviews. · Certification. SailPoint certification is an advantage. Technical Skills: · SailPoint IAM / IGA. Supporting SailPoint Identity and Access Management (IAM) platforms, including user access management, provisioning, and access governance activities. · SailPoint connectors and integrations. Hands-on experience supporting SailPoint connectors and integrations. (Good to have) · Application onboarding. Experience with application onboarding, account aggregation, and identity synchronization processes. (Good to have) Please forward your resume in MS word format to Careers@infogainglobal.com