Mid level Role L2 support

Role: Mid Level Role (L2 Support) Job Requisition Number: ISCSK-R040 Job Level: Over 8 years of relevant experience (Mid Level) Location: Singapore Key Responsibilities: · Able to take initiative and act proactively rather than waiting for instructions. · With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service. · Provide both technical and non-technical support for Singapore Branch. · Ensure clear, concise, and professional communication with users, technical teams, and senior management. · Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures. · Maintain detailed user request logs and create comprehensive reports for stakeholders. · Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines. Key Requirements: Education: · Tertiary degree in technology from a recognized educational institution. · IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+. · Over8 years of experience in Corporate Banking Domain L2 Support. Essential: · Corporate Banking Domain L2Support. Over8 years of experience covering: o CASA (Current Account & Savings Account) o Loans and Lending Products o Treasury/ Market Products o Accounting and General Ledger o Payments and Cash Management o Regulatory Reporting, including MAS (Monetary Authority of Singapore) reporting and JFSA(Japan Financial Services Agency) reporting Good to have: · Customer service. Strong customer service skills, problem-solving abilities, and the ability to work under pressure. · Collaboration. Collaborate across organizations and external providers to solve complex problems creatively. · Application development. Over 1 year of experience in developing application software. · Risk awareness. Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute. Technical Skills: · Server administration. Experience in administering Windows Server and Linux Server environments. (Good to have) · Application health checks. Experience in performing basic application health checks. (Good to have) · Banking applications. Experience in supporting banking applications or applications for financial institutions. (Good to have) · Azure DevOps. Azure DevOps, Application Support. (Good to have) · IT service management. IT service management principles (ITIL preferred). Proficiency in ITS tools (e.g., ServiceNow, Jira).(Good to have) Please forward your resume in MS word format to Careers@infogainglobal.com