Customer Service Executive (Airfreight/Export/AWB/HAWB) | Up to $4.5K

📍 Working Location: Changi (East Side) 🕘 Working Hours: Monday to Friday, 9:00am – 6pm + Alternate Saturday (Half Day) 🚌 Company Transport Provided at Multiple Pick-up Points: East, Central & North Key Responsibilities • Answer all incoming calls promptly and professionally • Respond to customer enquiries in a timely manner • Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements • Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements • Coordinate booking arrangements with airlines, co-loaders, and overseas agents • Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required • Provide flight schedules, cargo uplift details, and shipment status updates to customers promptly • Ensure export customs formalities and permit declarations are completed accurately and within timeline • Monitor shipment departures and proactively update customers on any delays or operational issues • Follow up closely with origin stations, airlines, warehouse, and transport teams to ensure smooth shipment movement • Ensure all export permits are utilized or cancelled before expiry and ensure timely job file closure within KPI • Review export shipment status and coordinate resolution for any cargo discrepancies or operational issues • Maintain a good understanding of customers’ SOPs and shipment handling requirements to ensure compliance and customer satisfaction • Support customers with documentation discrepancies, shipment amendments, and special handling requirements • Take on ad-hoc duties assigned by Supervisor/Manager Interested candidates can forward their CVs in MS Word format to myreen@triton-ai.com Reg No. R24123260 Triton AI Pte Ltd License no. 21C0661