Customer Service Executive, Airfreight - Export/Import

• Salary up to $4,500 + AWS + Variable Bonus • East Region (Company Transport Provided at Multiple Pick-up Points) • Monday to Friday, 9:00am – 5:45pm + Alternate Saturday (Half Day) • Freight Forwarding Company allow for global exposure and gain expertise in customs, shipping documentation, and supply chain operations Key Responsibilities • Manage full spectrum of air import shipments, coordinating with customers, overseas agents, and internal stakeholders • Verify shipping documents (AWB/HAWB) and resolve discrepancies promptly • Provide timely updates on shipment status, flight details, and delays • Ensure smooth customs clearance and permit management within KPIs • Liaise with customers for approvals on charges prior to delivery • Monitor cargo arrivals, inventory status, and handle shipment discrepancies • Ensure compliance with customer SOPs, regulatory requirements, and service standards • Handle customer enquiries professionally and maintain high service satisfaction • Support continuous improvement initiatives and adhere to QHSE standards • Key Requirements • Minimum GCE ‘O’ Levels • Minimum 3 years of customer service experience within airfreight or freight forwarding industry • Strong communication and coordination skills • Interested candidates may forward their updated CV in MS Word format to ••••@triton-ai.com. Reg No.: R24123260 Triton AI Pte Ltd EA Licence No.: 21C0661