Claims Associate, Medical @ Raffles - UP3500

Location: Raffles Place Working hours: Monday to Friday, 9AM - 6PM Contract: 6 months (renewable/convertible based on performance & business needs) Salary: up to $3,700/month The Job 1.Assess Medical Claims Deliver accurate and timely assessment of medical claims, ensuring prompt and fair payouts in line with service standards. Conduct review of pending claim to ensure reserve adequacy and closure of claims in a timely manner. 2.Engage with Stakeholders Liaise professionally with medical institutions and policyholders to clarify outstanding requirements and ensure smooth claims processing. 3.Quality Checks Conduct quality checks on processed claims to uphold high standards of accuracy and compliance on straight-through processing engine. 4. Customer & Business Partner Relations Provide excellent service and strengthen relationships with customers and distribution channels through responsive and empathetic support. 5.Handle escalated claims enquiries Attend to claims-related queries with clarity, care, and professionalism. 6. Ensure Compliance Adhere to internal policies and external regulatory requirements to maintain integrity and trust in our claims operations. Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks; Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and Highlight any potential concerns/risks and proactively shares best risk management practices. Requirements Min. 1 year of experience in insurance claims handing, customer servicing, nursing or related fields (entry level candidates with strong interest in claims are welcome to apply). Min. Diploma or Degree in Business or Healthcare Administration, Nursing or any relevant discipline Possess strong analytical skills and attention to detail, with the ability to interpret medical reports and policy terms Are customer-focused, with excellent communication skills and a proactive approach to problem-solving Are eager to learn and grow in a fast-paced, collaborative environment that values innovation and service excellence By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. EA Reg. ID: R25157446 (Katherine Carlen) PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394