Facilities Operation Manager

Responsibilities • Manage and oversee daily facilities operations to ensure service delivery complies with contractual requirements, KPIs, and operational standards. • Lead and supervise technical staff, supervisors, operators, and service personnel in supporting day-to-day facilities management, maintenance and Smart Operations Centre activities. • Supervise the maintenance and operation of building M&E systems, including electrical, ACMV, plumbing, fire protection systems, pumps, building management systems and operational monitoring platforms. • Monitor security and non-security alerts within the Smart Operations Centre and ensure timely response, escalation and resolution by operations personnel. • Evaluate operational incidents and coordinate with internal departments, contractors, service partners and service providers for issue resolution and corrective actions. • Plan, monitor, and supervise preventive and corrective maintenance programmes to ensure reliability of building systems and minimize operational disruptions, including ad-hoc repairs, urgent rectification works, and improvement projects. • Monitor contractor and vendor performance to ensure all works are completed in accordance with quality standards, safety regulations, contractual obligations, and service level requirements. • Utilize monitoring systems and operational software to diagnose issues, analyze operational data, and generate reports for management review. • Coordinate with agency representatives, stakeholders, and clients through site meetings, operational updates, incident reporting, and progress reviews. • Verify work completion, review claims and invoices, and follow up on payment submissions and approvals. • Maintain accurate operational documentation, including maintenance records, incident logs, inspection reports, service reports, and rectification tracking records. • Ensure operational equipment, monitoring systems, and facilities infrastructure remain functional and serviceable at all times. • Gather feedback from stakeholders and recommend operational improvements to enhance service delivery and operational efficiency. Requirements • Diploma or Degree in Engineering, Building/Facilities Management or related discipline. • Minimum 7 years of relevant experience in facilities management, operations, or building maintenance environment. • Experience in managing large-scale facilities or integrated operations projects will be advantageous. • Strong knowledge of M&E systems, facilities operations, maintenance planning and contractor management. • Able to work 12-hour rotating shifts. Interested applicants are welcome to submit your MS Word resume to career@oneconsulting-global.com EA Personnel: R1107675 Agency No.: 07C3676