Community Outreach Associate

Job Description & Requirements The Community Outreach Associate (COA) supports Vanguard’s Active Ageing Centre by engaging seniors through outreach, befriending, and programme participation. The role assists in delivering AAC services, supporting volunteer/micro-jobber engagement, and ensuring smooth ground operations to help seniors stay active, healthy, and socially connected, while contributing to the AAC’s service standards and KPI outcomes. Work Location: Vanguard Active Ageing Centre (Pasir Ris / Woodlands) Responsibilities: 1. Community Activation and Senior Engagement • Conduct outreach including door-knocking, home-visits, befriending, and follow-up with seniors in the assigned boundaries. • Build rapport and motivate seniors to participate in AAC programmes and screenings. • Support identification of seniors who require follow-up, referral, or escalation as required. • Support community activation efforts (e.g., block engagement and events). 2. Programme Support & Implementation • Assist in planning, preparing, and delivering Active Ageing programmes that meet seniors’ needs and interests. • Handle programme logistics: setup, registration, attendance, materials, equipment. • Ensure inclusive participation and assist seniors who need additional guidance. 3. Outreach, Screening and Basic Referrals • Provide basic information to seniors and caregivers on AAC services, preventive health, and available community resources. • Assist in community screening events (registration, flow, seniors’ support). • Document observations and escalate as appropriate, for formal assessment or referral. 4. Volunteer & Micro-jobber Support • Support onboarding and orientation of volunteers and micro-jobbers involved in AAC programmes and outreach. • Assist to coordinate volunteer deployment and providing on-site guidance. • Model positive engagement behaviours and maintain a welcoming environment for volunteers and seniors. 5. Operations, Administration & Compliance • Attend to walk-in, phone, and WhatsApp enquiries from seniors and caregivers. • Maintain accurate data for outreach, attendance, screening, and follow-up activities. • Support administrative tasks (procurement documents, claims support, filing). • Undertake any other duties assigned to support AAC operations and community engagement. Requirements • Minimum GCE A-Level / Diploma in any discipline. • Good communication and interpersonal skills; comfortable engaging seniors. • Team player with a positive, can-do attitude. • Organised, dependable, and attentive to detail in event and data tasks. • Able to multitask in a fast-paced community environment. • Proficient in Microsoft Office; comfortable with simple CRM or digital documentation. • Willing to work occasional evenings/weekends for community events. • Experience in community work, eldercare, outreach, customer service, or programme support preferred.