Desktop Support Engineer (Work-Study Diploma Programme) - PSSKR005

Start your IT career while earning a fully sponsored diploma (T&C applied)! Join our Work-Study Diploma Programme where you'll gain valuable hands-on experience while working full-time and studying towards a diploma. Benefits • Fully sponsored Local diploma programme • Earn a full-time salary while you study • 2.5-year Work-Study Programme • Career development and progression opportunities Job Responsibilities • Troubleshoot and resolve client platform-related issues. • Respond to incidents and provide timely resolutions. • Perform service requests and system maintenance. • Monitor systems and ensure service levels are met. • Maintain system documentation and configurations. • Support implementation and upgrade of client platforms. • Assist in infrastructure projects and change management activities. • Evaluate and recommend IT tools and solutions. • Provide technical support to customers and project teams. • Gather infrastructure requirements and support solution implementation. • Ensure operational standards and best practices are followed. • Perform any other ad-hoc duties assigned. Requirements • Minimum NITEC in an IT-related discipline. • Minimum GPA 2.5 (NITEC graduates). • Higher NITEC graduates are welcome to apply. • Able to commit to the 2.5-year Work-Study Diploma Programme. • Basic knowledge of Windows operating systems, software applications and remote support. • Comfortable working in a healthcare environment. • Willing to complete the required healthcare vaccinations