IT Support Specialist (Medical) #HYN

Join a growing organisation as an IT Support Specialist, providing hands-on technical support to users in Singapore and across regional locations. This role covers end-user support, IT infrastructure, cloud platforms, IT security, asset management and technology improvement initiatives. Job Description • Provide day-to-day IT support to headquarters and regional users, troubleshooting hardware, software, network and system-related issues. • Act as the primary point of contact for IT support and helpdesk requests, ensuring timely resolution of user issues. • Troubleshoot operating systems, Microsoft 365 applications and business applications such as ERP and CRM systems. • Support employee onboarding and offboarding, including user account creation, access management and IT asset allocation. • Provide guidance and basic training to users on IT systems, applications and tools. • Maintain and support IT infrastructure including servers, network equipment, endpoints and cloud platforms. • Perform routine IT operations including system updates, patching, antivirus management and data backup activities. • Support IT infrastructure setup, system rollouts and technology-related projects. • Assist with IT security activities including access control, endpoint protection and system compliance. • Monitor system performance, availability and reliability, and support initiatives to strengthen IT security and operational efficiency. • Coordinate with external IT vendors for technical support, maintenance and issue resolution. • Maintain IT documentation, SOPs, user guides, asset inventories and software licence records. Who Should Apply • IT professionals with hands-on experience in end-user support and IT infrastructure operations . • Candidates comfortable supporting users across different locations and working with both internal stakeholders and external IT vendors. • Problem-solvers who enjoy a hands-on IT role with opportunities to improve systems, processes and user experience. Requirements • Diploma or Degree in Information Technology, Computer Science or a related discipline. • 3–5 years of relevant experience in IT end-user support and infrastructure operations. • Strong knowledge of Microsoft 365 , including Office, SharePoint and OneDrive. • Hands-on experience with cloud platforms , particularly Microsoft Azure. • Experience with network infrastructure and solutions such as Cisco Meraki . • Good understanding of endpoint management, IT infrastructure and end-user computing. • Knowledge of IT security practices, user access management and endpoint protection. • Experience supporting regional or multi-location users is an advantage. • Experience with Microsoft Power Apps or similar low-code platforms is advantageous. • Strong troubleshooting and problem-solving skills. • Good communication skills, with the ability to explain technical issues clearly to non-technical users. • Able to work independently, manage multiple priorities and collaborate effectively with internal teams and external vendors. Interested applicants, please email your detailed CV to: ashley.loo@recruitexpress.com.sg All information will be treated with confidentiality and we regret that only selected candidates will be notified Consultant: Ashley Loo Designation: Senior Recruiter CEI Reg No: R2095115 Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599