Network Engineer L2

Description As a Network Engineer L2, you will be responsible for the following :- • Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability. • Perform real-time network monitoring and respond promptly to alerts and incidents. • Troubleshoot and resolve Level 2 network issues within established SLA timelines. • Escalate complex issues to relevant teams or vendors when required. • Track, document, and maintain incident records through the ticketing system. • Prepare incident reports and support post-incident reviews. • Execute scheduled preventive maintenance activities on network and UPS infrastructure. • Perform corrective maintenance to restore services and minimize downtime. • Coordinate with vendors and internal stakeholders during maintenance activities. • Maintain accurate maintenance records and prepare monthly preventive maintenance reports. • Provide support for network configuration, implementation, and optimization activities. • Execute approved network changes in accordance with change management procedures. • Validate and document configuration changes to ensure compliance and operational stability. • Assist in network upgrades, migrations, and deployment projects. • Prepare and submit monthly SLA performance reports. • Generate monthly network performance and availability reports. • Produce monthly incident management reports and trend analysis. • Maintain up-to-date network documentation, inventory records, and operational procedures. The Network Engineer (L2) will support and maintain the following infrastructure: • Routers • Switches • Firewalls • IPS (Intrusion Prevention Systems) • IDS (Intrusion Detection Systems) • NAC (Network Access Control) Systems • Load Balancers • Wireless Infrastructure • Media Converters • UPS (Uninterruptible Power Supply) Systems • Other related network devices and components Requirements • Minimum Diploma in IT and has fundamental knowledge in Network. • 1 year of experience as a Network Engineer L2 • Candidates with a CCNA certification will have an added advantage. • A strong team player with the ability to collaborate and willingness to support others. • Have strong communications skills and ability to resolve issues or inquiries effectively. • Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours). • Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis. Benefits • Shift Allowance • Performance Bonus