[Govt Healthcare] Customer Experience Officer - UP$3500 (Mon-Fri Office Hours) #HCY

Working Hours: Mon- Fri Office hours (830am-6pm) Location: Central • Ensure patient information is updated in an accurate and timely manner • Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices • Support all enquiries from private patients, external and internal stakeholders • Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met • Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders • Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs • Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity) • Support initiatives to provide go-the-extra-mile service to patients and NOKs • Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary • Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey • Support direct admission and air evacuation Job Requirements: • Min Diploma in any discipline • On rotation for 24/7 on-call duties • At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg Tsin Chien Yee Sally R25127272 Recruit Express Pte Ltd EA License No. 99C4599