Data Center Technician

Job Description Position Summary/Overview: The Data Center Operation technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead. Responsibilities: • Lead a team of contractors or vendors and support in the daily data centre operations • Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities • Monitor critical facilities and infrastructure system alerts and perform necessary escalation • Perform incident management and escalation pertaining to any facilities and system downtime • Manage and administer the service desk operations • Ensure the implementation of safe systems on site activities. • Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues • Assist in the planning and execution of disaster recovery activities • Administer and ensure building records, licenses, permit and etc are properly documented. • Ensure procedures, processes and service level are being followed for any service delivery and operations • Periodic review of the data centre operations and report any gaps and issues • Prepare and update of Data Centre and Service Desk monthly report • Maintain the site asset database, provide updates in accordance with CMMS requirements. Education & Experience: • Possess a Diploma in Computer Science or equivalent • Possess Data Centre Certifications such as Certified Data Centre Professional • Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management • Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc • Familiar with Service Desk operations and incident management process • Basic understanding on the operation of MEP systems • Resourceful, analytical and problem solving skill • Good communications and interpersonal skills