Regional Account Director

About the Role: We are seeking a strategic Regional Account Director to lead our facility management operations across the Asia Pacific region. In this pivotal role, you will be responsible for overseeing the delivery of high-quality, cost-effective, and compliant facility services for a diverse portfolio of corporate and commercial properties. You will drive operational excellence, enhance client satisfaction, and lead a high-performing team of facility managers and technical specialists. This role requires a strong blend of strategic vision, operational expertise, and leadership skills to navigate the complex regulatory, cultural, and logistical landscape of the APAC region. Key Responsibilities: Strategic Leadership & Operations Management: • Develop and execute the regional facilities strategy aligned with business objectives and client expectations. • Oversee day-to-day operations across multiple countries in APAC, ensuring consistent service delivery standards (SLAs/KPIs). • Manage P&L responsibility for the regional portfolio, optimizing operational costs while maintaining service quality. • Drive continuous improvement initiatives through lean management principles and digital transformation tools. Team Leadership & Development: • Lead, mentor, and develop a multi-cultural team of Facility Managers, Technical Leads, and support staff across the region. • Foster a culture of safety, accountability, and customer-centricity. • Conduct performance reviews, identify talent gaps, and implement training programs to enhance team capabilities. Client Relationship & Stakeholder Management: • Serve as the primary escalation point for key clients and stakeholders in the region. • Build and maintain strong relationships with internal stakeholders, external vendors, and property owners. • Conduct regular business reviews with clients to ensure alignment on goals, performance, and future needs. Compliance, Risk & Sustainability: • Ensure full compliance with local health, safety, environmental (HSE), and regulatory requirements in all operating countries. • Implement and monitor risk management protocols, including business continuity planning and emergency response procedures. • Drive sustainability initiatives (ESG) to reduce carbon footprint and improve energy efficiency across the portfolio. Vendor & Contract Management: • Oversee the procurement and management of third-party service providers (cleaning, security, maintenance, etc.). • Negotiate contracts, monitor vendor performance, and ensure value for money. Qualifications & Requirements: Education: • Bachelor’s degree in Engineering, Facility Management, Business Administration, or a related field. Master’s degree or MBA is preferred. Experience: • Minimum 12-15 years of experience in Facilities Management, with at least 5-7 years in a senior leadership role covering the Asia Pacific region. • Proven track record in managing large-scale, multi-site portfolios in corporate or commercial sectors. Technical Skills: • Deep understanding of FM best practices, ISO standards (e.g., ISO 41001), and HSE regulations. • Proficiency in CAFM/CMMS systems (e.g., Workday, ServiceNow, Archibus) and Microsoft Office Suite. • Strong financial acumen with experience in budgeting, forecasting, and P&L management. Soft Skills: • Exceptional leadership and people management skills with the ability to influence across cultures. • Strong strategic thinking and problem-solving abilities. • Excellent communication and negotiation skills in English (written and verbal); proficiency in Mandarin or other Asian languages is preferred to effectively liaise with regional stakeholders, clients, and partners who communicate primarily in these languages.)