*Urgent - Perm* Customer Service Officer - East ( up to $4500) #NJE

• Timely and accurate entering of sales orders, amendments and engineering changes into ERP system. • Responsible for customer repair quotations and the approval policy/guidelines and obtaining Customer approval to meet sales target. • Keep customers updated on the status of their parts through weekly reports, customized reports and customer website reports. • Close monitoring of business-related activities till complete closure. • Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules. • Handle customer inquiries including customer relationship; know when to escalate an issue to higher management. • Update customers' profiles, master pricing and product repair pricing in the ERP system. • Timely prepare Repair Capability Listing / Catalogue and load into web page. • Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements. • Support generating department reports for management review and discussion. • Support periodic input on Centre/ERP process using Financial models. • Provide backup duties within the Customer Service team. • Perform other duties as assigned. Joy Yeow Zhi Qian (CEI Registration No: R2096261) Recruit Express Pte Ltd (EA Licence No: 99C4599)